Privacy Policy

Last updated 14 September 2026

This policy explains what personal data Innovativebiz Technologies Pvt. Ltd. (“IBT”, “we”, “us”) collects through innovativebiz.in, why we collect it, how long we keep it, and the choices you have. It is written to comply with India’s Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Who we are

Innovativebiz Technologies Pvt. Ltd., 3rd Floor, Gurbakshish Arcade, Bawadiya Kalan, Pallavi Nagar, Bhopal, Madhya Pradesh 462039, India. We are the data fiduciary for the personal data described below.

2. What we collect

Information you give us. When you submit the enquiry form we collect your name, company name (optional), phone or WhatsApp number, email address (optional), the service you are interested in, and anything you write in the message field.

Information collected automatically. When you visit the site we and our analytics providers may collect your IP address, browser and device type, pages viewed, time on page, scroll depth, the page that referred you, and any campaign parameters in the link you arrived through (for example utm_source, gclid or fbclid).

We do not collect financial information, government identifiers, or any special category data through this website.

3. Why we use it

• To respond to your enquiry and provide the consultation you asked for.
• To contact you by phone, WhatsApp or email about that enquiry.
• To understand which pages and campaigns bring genuine enquiries, so we can improve the site and spend marketing budget sensibly.
• To keep records of business communications and meet legal obligations.

We do not sell your personal data, and we do not share it with third parties for their own marketing.

4. Legal basis and consent

We process enquiry data on the basis of the consent you give when you submit the form, and for the legitimate purpose of responding to a request you initiated. You may withdraw consent at any time by writing to info@innovativebiz.in.

5. Cookies and analytics

We use Google Analytics 4 (via Google Tag Manager) to understand site usage, and may use Microsoft Clarity for anonymised session analysis, the Meta Pixel and Google Ads tags to measure advertising. These services set cookies or similar identifiers.

Advertising and personalisation storage are set to denied by default through Google Consent Mode; analytics storage is used in an aggregated form. You can block cookies in your browser settings without losing access to any part of this site.

6. WhatsApp and email handoff

The enquiry form gives you the option to continue the conversation on WhatsApp or by email. If you choose WhatsApp, your message is transmitted through WhatsApp (Meta Platforms) and is subject to their privacy policy in addition to ours.

7. Who can see your data

Enquiry data is accessible to IBT staff who handle sales and delivery. It may be stored in our email (Microsoft 365), a Google Workspace spreadsheet, and on our web host’s servers (Hostinger, servers located in India). These providers process data on our instructions under their own security commitments.

8. How long we keep it

Enquiry records are retained for up to 36 months from the date of last contact, so we can maintain continuity if you return to us. Analytics data is retained for 14 months. You may ask us to delete your data sooner.

9. Security

The site is served over HTTPS with HSTS. Enquiry submissions are rate-limited and protected against automated abuse. Stored enquiry files are kept outside the publicly accessible web directory. Access is limited to staff who need it.

10. Your rights

• Access — ask what personal data we hold about you.
• Correction — ask us to correct data that is wrong or incomplete.
• Erasure — ask us to delete your data where we have no ongoing need for it.
• Withdraw consent — at any time, without affecting past lawful processing.
• Grievance redressal — raise a complaint with our Grievance Officer below.

11. Children

This site is intended for business users. We do not knowingly collect personal data from anyone under 18. If you believe a child has submitted data to us, contact us and we will delete it.

12. Grievance Officer

13. Changes to this policy

If we change how we handle personal data we will update this page and revise the date at the top. Material changes will be highlighted on the homepage.